Delivery & returns designed for collectors.
Every shipment is handled by our concierge team with full insurance, real-time tracking and proactive customs management.
Key commitments
- Same-day dispatch for in-stock pieces confirmed before 16:00 GST.
- Proactive communication at every logistics milestone.
- No-questions return window and complimentary inspection on exchange.
Shipping options
UAE & GCC
Insured courier or private handover. Delivery within 24–48 hours with optional white-glove presentation at our Dubai lounge.
- Complimentary for orders above AED 20,000.
- Same-day delivery available in Dubai and Abu Dhabi.
International priority
Secure partners in Europe, North America and Asia with bonded warehouse clearance.
- Transit time 2–5 business days.
- Full insurance up to USD 500,000 per shipment.
Boutique collection
Visit our Dubai lounge for private viewing, immediate settlement and on-site sizing or strap changes.
- Complimentary refreshments and secure parking.
- Ideal for high-value exchanges or trade-ins.
Delivery workflow
Authentication & preparation
Each piece undergoes final inspection, regulation and photographic documentation prior to packing.
Secure packaging
Tamper-proof containers with shock absorption, humidity control and discreet outer labelling.
Customs concierge
Our team pre-files declarations, manages duties and provides clients with total landed cost before shipping.
Handover confirmation
We confirm delivery with photos and, where required, video verification or in-person inspection.
Returns & exchanges
- 14-day return window for in-stock pieces in unworn condition with full set.
- Immediate exchange or credit note once the watch passes inspection (24 hours).
- Return shipping arranged by Time Fusion with insured courier pickup.
- Custom orders and commission pieces are covered by separate agreements outlined during purchase.
Payments & insurance
- Wire transfers accepted in AED, USD, EUR, GBP and CHF. Card payments available up to AED 200,000 per transaction.
- Crypto settlement (USDT/USDC/BTC/ETH) available via regulated partners on request.
- All shipments insured at declared value from dispatch until signed handover.
- We provide valuation certificates and customs documentation for every outbound shipment.
- Clients receive maintenance recommendations and care guidelines with each delivery.